Star Rating - Health survey for Hydrabad hospital
Location
Hydrabad
Name of Client
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End Client
-
Start date (month/year)
-
Completion date (month/year)
-
Sample Collected
-(approx.)
Industary
Hospital
Project Objective:
To conduct a detailed health survey within the hospital, evaluating various aspects of patient care, facility management, and service quality. The goal was to identify improvement areas by gathering insights through a structured feedback system and providing actionable insights using custom reports.
Key Requirements:
Customized Portal:
A dedicated portal for survey creation, management, and result analysis.
Rating Calculation:
Dynamic scoring system to calculate ratings from survey responses.
Custom Reports:
Tailored reports providing in-depth analysis and insights on each department's performance.
Comprehensive Survey Design:
Questions covering all hospital aspects such as cleanliness, staff behavior, medical care quality, and infrastructure.
Fieldata's Solution:
Customizable Survey Platform:
Designed an intuitive portal allowing the hospital team to create detailed surveys covering various parameters.
Dynamic Rating System:
Implemented logic-based rating calculations.
Ratings were derived from specific survey questions, with weights assigned to key factors such as timeliness, staff response, and facility standards.
Custom Report Generation:
Developed tailored reports that consolidated survey responses into visual dashboards and downloadable formats.
Reports were segmented by department, patient category, and service type for granular analysis.
Interactive Data Insights:
Delivered visual data representations, including pie charts, bar graphs, and heatmaps, for quick and effective analysis.
Enabled real-time tracking of survey submissions and results.
End-to-End Portal Features:
User roles: Administrators, survey creators, and report viewers.
Secure data collection and storage with compliance to healthcare data regulations.
Easy export options for reports in Excel and PDF formats.
Survey Highlights:
The survey captured feedback from patients, caregivers, and visitors on various aspects of the hospital's services.
Key performance indicators included patient satisfaction, hospital cleanliness, staff courtesy, and overall experience.
Real-time response tracking allowed the hospital to address pressing issues promptly.
Results:
Actionable Insights: The custom reports helped the hospital identify its strengths and weaknesses. For example, cleanliness in the general ward received a high rating, while staff responsiveness in the emergency department required improvement.
Improved Patient Experience: Feedback from the survey enabled the hospital to implement changes that enhanced patient satisfaction.
Data-Driven Decisions: The management utilized insights from the survey to allocate resources effectively and focus on critical improvement areas.
Impact:
Hyderabad Hospital successfully leveraged Fieldata's tailored solution to improve its operational efficiency and patient care quality. By integrating dynamic rating calculations and custom reporting, the hospital gained a clear view of its service standards and implemented targeted strategies for improvement.
Fieldata empowers healthcare institutions with innovative survey solutions, helping them enhance service delivery and patient satisfaction through data-driven decisions.
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