Star Rating - Health survey for Hydrabad hospital

Location	Hydrabad
Name of Client	-
End Client	-
Start date (month/year)	-
Completion date (month/year)	-

Sample Collected

-(approx.)

Industary

Hospital

Project Objective:

To conduct a detailed health survey within the hospital, evaluating various aspects of patient care, facility management, and service quality. The goal was to identify improvement areas by gathering insights through a structured feedback system and providing actionable insights using custom reports.

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Key Requirements:

1. Customized Portal:

   • A dedicated portal for survey creation, management, and result analysis.

2. Rating Calculation:

   • Dynamic scoring system to calculate ratings from survey responses.

3. Custom Reports:

   • Tailored reports providing in-depth analysis and insights on each department's performance.

4. Comprehensive Survey Design:

   • Questions covering all hospital aspects such as cleanliness, staff behavior, medical care quality, and infrastructure.

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Fieldata's Solution:

1. Customizable Survey Platform:

   • Designed an intuitive portal allowing the hospital team to create detailed surveys covering various parameters.

2. Dynamic Rating System:

   • Implemented logic-based rating calculations.

   • Ratings were derived from specific survey questions, with weights assigned to key factors such as timeliness, staff response, and facility standards.

3. Custom Report Generation:

   • Developed tailored reports that consolidated survey responses into visual dashboards and downloadable formats.

   • Reports were segmented by department, patient category, and service type for granular analysis.

4. Interactive Data Insights:

   • Delivered visual data representations, including pie charts, bar graphs, and heatmaps, for quick and effective analysis.

   • Enabled real-time tracking of survey submissions and results.

5. End-to-End Portal Features:

   • User roles: Administrators, survey creators, and report viewers.

   • Secure data collection and storage with compliance to healthcare data regulations.

   • Easy export options for reports in Excel and PDF formats.

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Survey Highlights:

• The survey captured feedback from patients, caregivers, and visitors on various aspects of the hospital's services.

• Key performance indicators included patient satisfaction, hospital cleanliness, staff courtesy, and overall experience.

• Real-time response tracking allowed the hospital to address pressing issues promptly.

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Results:

• Actionable Insights: The custom reports helped the hospital identify its strengths and weaknesses. For example, cleanliness in the general ward received a high rating, while staff responsiveness in the emergency department required improvement.

• Improved Patient Experience: Feedback from the survey enabled the hospital to implement changes that enhanced patient satisfaction.

• Data-Driven Decisions: The management utilized insights from the survey to allocate resources effectively and focus on critical improvement areas.

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Impact:

Hyderabad Hospital successfully leveraged Fieldata's tailored solution to improve its operational efficiency and patient care quality. By integrating dynamic rating calculations and custom reporting, the hospital gained a clear view of its service standards and implemented targeted strategies for improvement.

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Fieldata empowers healthcare institutions with innovative survey solutions, helping them enhance service delivery and patient satisfaction through data-driven decisions.